FAQs
How can I make a purchase?
It is very straightforward. You register through a personal or business account and add the products you want to your “shopping basket”. To complete the order, you simply follow the steps indicated on the website.
Do I need to register in order to make purchases?
Yes, but you will only have to carry out the registration process once -when you place your first order.
Once registered, you will have access to the user area and can modify your personal data whenever necessary. Please keep your personal details updated.
How can I recover my password?
If you forget your password, you can reset it using a link that will be sent to your email.
Is it mandatory to enter my national identity card number, passport number or company tax ID number?
Yes, you need to register this, even if you don’t need an invoice.
Can I buy items as a company? How will I receive my invoice?
Yes, to do this you just have to create a company account and enter the relevant tax information.
An invoice is included with each of your orders, but you can also consult this information online through entering your user account.
Is it possible to make purchases from any country in the world?
Yes, but please bear in mind that orders placed from outside Spain can only be processed through PayPal.
Once your order has been placed, the shipping company will undertake to deliver as promptly as possible to your delivery address.
Is it safe to buy online?
All operations that involve the transmission of personal or bank data are carried out in a secure environment: information travels through the network in an encrypted form and your credit card data is not registered on any database.
How can I get a discount voucher?
Discount vouchers are available with specific promotions. To receive them, you only have to register and accept our newsletters.
Can the invoice address be different to the delivery address?
Yes, the basket allows you to enter billing details that are different to the delivery details.
How long are delivery times?
Orders placed from Spain & Portugal should be delivered in between 48 and 72 hours during working days.
Do I have to pay customs duties and import taxes?
Due to the different customs regulations and import tariffs that govern each country, elBullifoundation cannot give guarantees on these types of charges.
Which currency can I make the payment with?
All orders are calculated and processed in Euros (€). If your bank account is associated with another currency, the exchange rate that determines the total invoice amount will be calculated automatically by the bank/PayPal and not by elBullifoundation.
Is it possible to reserve an item and purchase it later?
Currently we do not have a reservation service, but items can be pre-purchased if appropriate.
Not all items will be available for pre-sale before they are launched.
