CHAPTER 5
This chapter focuses on the period before service commences and discusses one of the key tasks for success: the mise en place. This preparation must be carried out with rigour and intensity, following protocols and with organisation in order to guarantee customer satisfaction. Control sheets, task books, site inspection, cleaning, maintenance of machinery and service preparation are some of the concepts to facilitate a well focused service. Good in-house team communication permits day-to-day improvements and is carried out in the form of daily meetings, which constitute the culmination of the mise en place.
